IT-Service-Desk-Agent (Deutschsprachig) - Vor Ort FI01 (IT-Kundenbetreuer/in) bei Concentrix in Barcelona

Go to main content\nEN\nSearch\nEURES (EURopean Employment Services)\nMenu\nJobseekers\nFind a job\nJob results\nIT Service Desk Agent (German-speaking) -On-site FI01 (IT-Kundenbetreuer/in)\nConcentrix\nUpdated on: 13/11/2025\nJob vacancy handle: MTAwMDEtMTAwMjAzMDk3OC1TIDE\nJob overview\nNEW\nIMMEDIATE START\nJob sector\nActivities of call centres\nWork schedule\nFull-time\nContract type\nDirect hire\nOccupation\nEmployment period\nDas Stellenangebot ist unbefristet\nNumber of posts\n1\nJob start date\n22/10/2025\n22\nOCT\n2025\nJob details\nJob description\n\nExperience the power of a game-changing career\n\nAre you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.  \n\nIf you’re looking to grow and be inspired, as an IT Service Desk Agent in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.\n  \nCareer growth and personal development\n\nWe’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.\n\n****  \n\nWhat you will do in this role  \n\nAs an IT Service Desk on our team, you will:\n\n- Provide 1st level support to the client workers\n- Handle of IT requests or issues via phone, mail and chat or via self-service portal\n- Perform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the client’s ITSM service management system including their categorization and prioritization of IT issues and requests\n- Be accessible and provide a first resolution rate by using internal knowledge databases.\n- Cooperate with client’s 2nd level service organizations and external service providers\n- Provide support to client’s employees in the operation of user systems and peripheral devices\n  \nYour qualifications  \n\nWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.\n\nConcentrix is a great match if you:\n  \n\n- Have a proficient or bilingual level of German and advanced English\n- Have experience in 1st - or 2nd level IT support, ideally in larger environments, is an advantage\n- Have good IT knowledge, especially of Windows 10, Office 365 and MS Teams and in troubleshooting hardware and software\n- Have an analytical approach to complex issues\n- Have experience in ITSM ticket systems (ideally in ServiceNow)\n- Knowledge of processes according to ITIL V4 good to have\n- Have high customer and service orientation and high sense of responsibility\n- Have a reliable and systematic way of working\n- Are willing to learn and develop technical and soft skills and to work shifts\n- Have high motivation and willingness to work in a global team\n  \nIf you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.\n  \nWhat’s in it for you\n  \nIn this role, we offer benefits that help you support your unique lifestyle:\n- Full time 39 hours/week permanent contract: Monday to Friday 8:00 to 17:00\n- Salary 22,000 euros gross/year + up to 2,400 euros gross/year in bonus\n- Great location in Barcelona\n- Full paid training on the company and the project you'll be working on\n- Career development programs and specialized courses\n\nExperience the best version of you!\n\nIf all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”  \n  \nConcentrix is an equal opportunity employer  \n\nWe're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.\n\nR1655243\n\n\n\nJob location\n\n08020 Barcelona , Catalonia - Spain\n\nEmployer\nName\nConcentrix\nSector\nActivities of call centres\nOrganisation size\nLarge enterprise\nRemuneration\nSalary\n22000 - 24400 EUR per year (Initial rate of compensation)\nHow to apply\nHow to apply\nGewünschte Bewerbungsarten: über Internet Internetadresse: https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1655243EXTERNALENGLOBAL&step=1&stepname=personalInformation&utm_source=Jobbörse-arbeitsagentur Stellenangebot-Details in der Jobsuche der BA aufrufen: -S\nContact\nNicht eingegeben\nConcentrix, Selva de Mar 129, 08020 Barcelona, Spanien, Cataluna\nSpain\nJob vacancy ID\n-S\nCountry specific information\nLiving & Working: Spain\n\nClick here to get more information\n\nLabour market information: Spain\n\nClick here to get more information\n\nEURES (EURopean Employment Services)\nThis site is managed by: European Labour Authority\nAccessibility\nContact Us\nContact the EURES Helpdesk\nChat with EURES Advisers\nFollow us\nFacebook\nTwitter\nLinkedin\nYouTube\nInstagram\nSubscribe to our newsletter\nAbout us\nLanguages on EURES\nCookies on EURES\nEURES Privacy policy\nEURES Legal notice\nDiscover more on europa.eu\nContact the EU\nCall us \nUse other telephone options\nWrite to us via our contact form\nMeet us at one of the EU centres\nSocial media\nSearch for EU social media channels\nLegal\nLanguages on our websites\nPrivacy policy\nLegal notice\nCookies\nAccessibility\nEU institutions and bodies\nSearch all EU institutions and bodies

• Fortgeschrittenes oder muttersprachliches Deutsch. Gute Englischkenntnisse. Erfahrung im First- oder Second-Level-IT-Support. Kenntnisse in Windows 10, Office 365, MS Teams und Hardware-/Software-Fehlerbehebung. Erfahrung mit ITSM-Ticket-Systemen (vorzugsweise ServiceNow). Kenntnisse der ITIL-V4-Prozesse von Vorteil. Hohe Kundenorientierung, Verantwortungsbewusstsein und systematische Arbeitsweise. Bereitschaft zur Schichtarbeit und zur Arbeit in einem globalen Team.

• Erst-Level-IT-Support für Kundenmitarbeiter per Telefon, E-Mail, Chat und Self-Service-Portal. Durchführung von Root-Cause-Analysen und Fehlerbehebung. Überwachung, Kategorisierung und Priorisierung von IT-Anfragen im ITSM-System. Zusammenarbeit mit Second-Level-Support und externen Dienstleistern. Unterstützung der Benutzer beim Betrieb von Systemen und Peripheriegeräten.

• Unbefristeter Vollzeitvertrag (39 Stunden/Woche) mit geregelten Bürozeiten (Mo-Fr, 8-17 Uhr). Bruttogehalt von 22.000 €/Jahr plus Bonus von bis zu 2.400 €/Jahr. Arbeitsort in Barcelona. Voll bezahltes Einarbeitungstraining. Karriereentwicklungsprogramme und spezialisierte Weiterbildungskurse.