2 Jobs found

Stellenangebotsbeschreibung: Start: DUTIES AND RESPONSIBILITIES:- Communicate with customers through various channels such as phone, email, chat and social media- Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation- Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face- Identify and address customer needs to escalate internally to improve and/or develop processes- Ability to work collaboratively within a team as well as independently - Maintain customer satisfaction and retention through impactful customer experienceREQUIREMENTS:- Native in Dutch (C2), both oral and written. Fluent in English (at least B2 level)- Previous working experience in hospitality or ot...

Stellenangebotsbeschreibung: DUTIES AND RESPONSIBILITIES:- Handle incoming customer inquiries (via phone, email, chat, or automated alerts) and address user needs efficiently- Record call details in the call management system, ensuring timely responses and resolutions within the agreed SLA- Maintain up-to-date knowledge of services and products, particularly those tailored to individual customer applications- Escalate any potential service issues to the senior team members, as needed.- Adhere to all project processes and procedures- Ensure compliance with the contractual SLA- Provide coverage for other Agents in their absence, whether within the same team or across different teams- Collaborate with the team on specific projects, when requested- Fulfill administrative responsibilities, incl...